For retail customers, Bank of New Zealand offers a range of products and services that include savings and investments, home loans, credit cards, personal loans, insurance and international and migrant banking. Customers are able to bank using telephone banking, internet banking or by visiting one of 180 branches (called ‘Stores" by BNZ) around New Zealand.
Business banking at Bank of New Zealand has been branded BNZ Partners and provides a full range of banking services for small, medium or large businesses. Services include transactional bank accounts, investments, loans and finance, card and payment, insurance and international banking services for businesses dealing with exports, imports and foreign exchange. Bank of New Zealand’s business banking division provides banking staff with specialist knowledge of various industry sectors consisting of Agribusiness, Medical, Professional, Property, Not-for-profit, Franchising and Iwi.
Bank of New Zealand’s institutional banking division provides wholesale banking services for large corporate, financial institutions and government entities. These cover a wide range of sectors, including primary industries; manufacturing and retailing; energy; utilities; telecommunications and infrastructure; property; local government; health; and education. In December 2010, BNZ was appointed as lead arranger for the newly formed Auckland Council’s $600 million syndicated bank loan facility. In June 2010, BNZ was awarded the contract to provide the Auckland Council with comprehensive transactional services and over-the counter services.
Main management and administration functions for Bank of New Zealand are located in Wellington and Auckland and the bank operates a nationwide network of 180 retail stores and business centres (branded as Partner Centres).
In July 2010 Bank of New Zealand became the first bank in New Zealand to become carbon neutral. The achievement was announced in September 2010 after a three-year initiative to reduce emissions through greater energy and vehicle efficiency, encouraging changed behaviour by employees at work and at home and through offsetting of unavoidable emissions by purchasing quality carbon credits. The most visible aspect of the initiative came through the construction of three brand new, energy efficient buildings to house the bulk of the company’s management and administration staff. Two of these building are located in the Auckland CBD, one at Quay Park and the other at 80 Queen Street. The third is the Harbour Quays complex on the Wellington waterfront. The Deloitte Centre at 80 Queen Street was tagged "the greenest building in the land" after it became the first building in New Zealand to receive three Five Green Stars awards. The BNZ Quay Park building was nominated for a BeST Design Award in 2008 for Offices and Workplace Environments.